APPLIES ONLY TO PURCHASES MADE FROM BENRO ON THIS SITE*
*IF YOU PURCHASED YOUR BENRO PRODUCT FROM A DEALER, PLEASE CONTACT THEM DIRECTLY TO INQUIRE ABOUT THEIR RETURN POLICY. WE DO NOT ACCEPT RETURNS OF PURCHASES MADE FROM OTHER SOURCES.
If you need to return your benrousa.com order, we're here to help. You have 30 days to return your merchandise. Returned items must be in their original packaging and in new and unused condition. While there is no restocking fee, shipping charges, if we provide you a return shipping label, will not be refunded.
In the event you feel there is a manufacturing error, please contact the Service Department at service@benrous.com and we’ll do our best to make things right.
Return Process
To return and item, please email us at consumerorders@macgroupus.com and include your order number.